Complaints Procedure
Complaints Procedure
If you have a complaint about an ALEP member, the first step is to consider whether the ALEP Complaints Procedure is the appropriate route for trying to resolve any issues you may have with the member firm.
In the first instance, you should try to resolve matters using the member’s in-house complaints procedure and, failing that, with its professional regulator.
Our Complaints Committee – which handles all complaints in the strictest of confidence – will then establish whether there are grounds for complaint, as per our own Constitution and Code of Practice.
For the avoidance of doubt, the function of the Complaints Committee in dealing with any complaint about a member is simply to make a finding as to whether the member in question has breached the terms of ALEP’s Code of Practice.
It will not make any finding as to whether the complaint raises any other issues such as professional negligence or breach of professional duty.
The Complaints Procedure is not intended in any way to remove other avenues of redress that anyone using the services of an ALEP member may have with bodies that regulate the individual activities of members, such as the Solicitors Regulation Authority, The Bar Council or The Royal Institution of Chartered Surveyors.
It will not make an award of financial compensation against a member.
To download a copy of the ALEP Complaints Procedure click here.
Find a Practitioner
ALEP was set up in 2007 in response to concerns raised by owners of leasehold properties who wanted reassurance that the people they were dealing with were reputable. Freeholders also require this reassurance.
- Where you see the ALEP logo you can be sure of a consistently high level of service.
- They must also commit to high professional standards, integrity and quality customer service.
- You can be confident that any firm that is a member of ALEP will be experienced and competent.